Your opinions and experiences at Advocate Illinois Masonic Medical Center help guide our care and mold the future of health care for Chicago's North Side. If there is ever a time in which you feel strongly that we have successfully or unsuccessfully met your expectations, please share it with us. We welcome the opportunity to hear from all our patients, as well as their family members and visitors, regarding the quality of their care, customer service experience or other suggestions. Please use this form to confidentially submit your information and comments. A hospital representative will contact you within 2 to 3 business days to follow up with you. You also may call the Department of Patient Relations and Experience at 773.296.8230, or visit the office in person Monday through Friday, 8:30 a.m. to 5:30 p.m.
Para asistencia en espanol, por favor llamar Rose Cosme, a el Departamento de Repersentantes Para Pacientes, al 773.296.8217.Pomoc w jezyku polskim uzyskasz, dzwoniac do Anny Thorpe z Dzialu Przedstawicieli Pacjenta na numer 773.296.3461.
In addition, you may also contact the following with any comments or grievances you may wish to report:
Illinois Department of Public Health Central Complaint Registry 525 W. Jefferson StreetSpringfield, IL 62761Monday through Friday8:30 a.m. to 5 p.m. Phone: 800.252.4343TTY: 800.526.4372 E-mail: Dph.Ccr@illinois.gov
The Joint Commission Office of Quality MonitoringOne Renaissance BoulevardOakbrook Terrace, IL 60181Phone: 800.994.6610Fax: 630.792.5636