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Family Care Network
FAQs for FCN Counseling Services

A.  Question: What is Advocate Family Care Network Therapy & Counseling services?

Answer: We are an outpatient division of Advocate Health Care.  We are a group practice that offers counseling, psychotherapy, and some psychological testing services.  We do not have psychiatrists and we do not offer psychiatric medication services.

B.  Question: Where are your offices located?

Answer: We are located in Oak Lawn, Illinois (near Cicero Avenue on 95th Street, several blocks west of Advocate Christ Medical Center) and in Bolingbrook, IL (near the I-55 – Stevenson Expressway, exit 267 and Route 53 and Lily Cache Road).

Oak Lawn Office
Oak Lawn Towers
4700 West 95th Street, Suite #LL5                                                    
Oak Lawn, Ill 60453

Bolingbrook Office
391 Quadrangle Drive, Suite #N4
Bolingbrook, IL 60440 

C.  Question: What types of mental health counselors and psychotherapists do you have? Do you have male and female providers?

Answer: We have male and female counselors and psychotherapists.  We have licensed clinical psychologists (who have doctorate degrees), licensed clinical professional counselors (who have LCPC licenses and have master’s degrees), and pre-doctoral clinical psychology interns (who are in the final year of their doctoral training programs and have master’s degrees).  If you have a specific preference regarding working with a male or female counselor or therapist, please specify this to our Intake department staff.

D.  Question: What are your hours and days available for appointments?

Answer: Our counselors and therapists are available mornings, afternoons, evenings (with last appointments beginning at 8pm) from Monday to Friday.  We also have morning and early afternoon hours on Saturday in Oak Lawn.

Our Intake department staff is available from 8:30am to 5pm from Monday to Friday at the phone number 1.800.216.1110.

E.  Question: How do I obtain a first session with one of your counselors or therapists?

Answer: Please call our Intake department staff at 1.800.216.1110.  After we receive your information and check your health insurance benefits, one of our therapists will call you to schedule an initial appointment.

F.  Question: What are the cost or fees for the counseling or therapy sessions?  What insurance plans do you accept?

Answer: Your individual health insurance plan will determine how much you will be required to pay for your counseling services.  We accept most major HMO and PPO health insurance plans.  Depending on your plan you may be required to pay a fee each session, as well as a deductible amount.  Please call our Intake department at 1.800.216.1110 to see if we accept your health insurance plan and to answer other questions.

G.  Question: How can I learn more about your therapists and counselors?

Answer: Please go to our “clinical staff” link, on the left side of our home page.


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