Advocate BroMenn Medical Center
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Assistance with Billing

about your hospital billAssistance with BillingBilling Frequently Asked Questions

We understand that many health care expenses are unplanned. We offer services to help you understand the charges on your bill and have financial assistance programs available in some instances.

What We Will Do for You

  • Advocate BroMenn will bill your health plan on your behalf, including Medicare and Medicaid, for payment of hospital services.  If you have more than one health plan, we will bill additional carriers.
  • You will have access to a billing representative to answer billing questions or assist you with payment issues.
  • You will have access to a financial counselor who can help you determine if you qualify for Advocate BroMenn's own financial assistance program, which can help patients earning up to 600 percent of the federal poverty level. A printed Charity Care Application is available in English and in Spanish and can be completed and turned in to the financial counselor.  The counselor can also arrange for translation assistance if (s)he does not speak your language.
  • You will be treated with dignity and respect. At Advocate BroMenn, all patients will be treated with dignity and respect, regardless of their ability to pay.

How You Can Help Us

  • Provide us with complete health insurance information upon registration. This includes presenting a driver's license or ID, all insurance cards and authorization forms. If you have been a patient here before, please inform us if your personal information or insurance has changed since your last visit. We will ask you to authorize release of information and assign insurance benefits to the hospital.
  • Please understand and comply with the requirements of your heath plan.  Know your benefits, and be sure to understand how to obtain proper authorizations for services, submit referral or claim forms or complete a coordination of benefits form as your health plan may require. If you are scheduled for outpatient services, please bring your physician's order and diagnosis with you, or be sure your physician has faxed it to the hospital prior to your arrival.
  • Respond promptly to requests you receive from your health plan.  While we will attempt to provide all information and paperwork to your health plans, sometimes they require a response from you to resolve issues related to your account or insurance coverage.  If your health plan has not made payment within a reasonable period of time (usually 45 - 60 days after billing) and has not responded to our attempts to resolve payment matters on your behalf, the balance owed may become your responsibility.
  • Call us if you have any questions or concerns about a bill. The best number to call is always the number on the bill you are inquiring about. Your physician may have ordered tests or procedures that your health plan does not cover. In these cases, check your health policy plan handbook or call the telephone number on your insurance card for more information.
  • Make timely payments on your portion of the bill.  Payment for your hospital bill is ultimately your responsibility, with the exception of approved Medicare, Medicaid, CHAMPUS and HMO services. You may be asked to pay at the time of service or prior to discharge if you have a deductible, co-payment or other self pay amount due, or do not have insurance coverage for your hospital services. For your convenience, BroMenn accepts: cash, personal check, debit card or money orders, Visa, MasterCard and Discover. Bank financing is also available.
  • Please let us know if you anticipate problems paying your portion of the bill.  As a non-profit, faith-based organization we are happy to assist those in need. A financial counselor can discuss payment alternatives that may be available to you, including extended payments, government programs or charity care considerations. To apply for government or hospital financial assistance programs, certain personal and financial information is required. To learn more, call 309.268.2279 or 309.268.5717.
  • Help us determine whether you qualify for third-party payment of all or a portion of your bill.  If you lack financial resources to pay all or a portion of your bill, you may be asked to assist Advocate BroMenn in making an application for financial assistance to Illinois Medicaid, Kid Care or Family Care. If your hospitalization results from an accident for which a third party bears responsibility, you may be asked to provide information about possible indemnity payments. Please provide any information and other assistance requested to permit these resources to be used to pay your bill, as appropriate.

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