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As a patient of Advocate Health Care, you are entitled to a number of rights.
Confidential Concerns
If you have a concern regarding service or care that cannot be resolved by hospital staff, you may:
- Request to see a supervisor or
- Access a patient advocate at Advocate BroMenn Medical Center, 309.268.5053, or at Advocate Eureka Hospital, 309.467.2371, ext.4006.
At any time, you have the option to file a grievance with:
Illinois Department of Public Health
Office of Healthcare Regulation
525 W. Jefferson St., 5th Floor
Springfield, IL 62761-0001
Telephone: 800.252.4343
or you may contact our accrediting organization, DNV Healthcare, to report any concerns or register complaints by either calling 866.523.6842 or emailing hospitalcomplaint@dnv.com.
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