Quality of care and your safety are our highest priority. Our staff will do everything possible to ensure it. The most important thing you can do to ensure good care and prevent medical errors is to be an active partner in your own health care.

Voice Your Concerns

If you have a concern about your safety or quality of care, we encourage you to talk with us about it. You may speak with a member of your health care team, or contact a patient relations representative at 309.268.5053.

DNV Accreditation

Advocate BroMenn Medical Center is accredited by DNV Healthcare, an independent, international organization whose purpose is to safeguard life, property and the environment. To earn and maintain accreditation, the hospitals must undergo an extensive on-site evaluation of compliance with the DNV's nationally recognized standards. The standards deal with the activities that affect the quality of patient care and the safety of the environment in which care is provided.

If you have a concern about your safety or quality of care that is not resolved by hospital staff, you may contact DNV. Your concern may be submitted as follows:

Mail:

Attn: Hospital Complaint, DNV Healthcare, Inc.
400 Techne Center Dr., Suite 100
Mitford, OH 45150-2792

Phone:

Toll-free:  1.866.523.6842

E-Mail:

hospitalcomplaint@dnv.com