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charity care guidelines
charity care guidlines - spanish

Charity/Financial Assistance Guidelines

You can also view this page in Spanish.
Usted puede ver ésta página en español.

Consistent with Advocate Health Care's values of compassion and stewardship, it is Advocate's policy to provide charity care to patients in need. Advocate prides itself on assisting those individuals.

Advocate patients are encouraged to communicate with their hospital's financial counselor if they anticipate difficulty paying their portion of the hospital bill. Our counselors make every effort to help patients who are uninsured or face other financial challenges that may prevent them from paying for the health care services we provide. Counselors may assist patients in applying for a government-funded program (such as Illinois Medicaid, Kid Care, Family Care or crime victim funds), setting up an extended payment plan or applying for Advocate charity care.

Advocate's charity care program provides discounts (up to 100 percent of hospital charges) to patients who meet financial eligibility guidelines.

A key provision of charity care requires the cooperation of the patient in providing health insurance information, applying for available government programs, completing an Advocate charity care application, and providing any requested supporting documentation. Given the sensitive nature of these requests, all communications with the patient or family members will be handled in strict confidence and in a compassionate manner.

If you are interested in applying for government funding or Advocate charity care, please click on the hospital; BroMenn, Christ, Condell, EurekaGood Samaritan, Good Shepherd, Illinois Masonic, Lutheran General, ShermanSouth Suburban, or Trinity, where you received care and follow the instructions listed. You may also obtain a charity care application at the cashier office in the hospital lobby.

Advocate's provision of charity care is voluntary and discretionary and nothing in the web page or the process is intended to create a contract. The availability of charity care is dependent on financial viability and the condition of the hospital at the time of the determination.

To learn more about our charity care program in Spanish click here.

View our patient brochure: Understanding Billing and Financial Assistance

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