Advocate Condell Medical Center
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visiting guidelines

Welcome to Advocate Condell Medical Center!

The visiting guidelines outlined below have been developed to promote a safe, therapeutic environment for all patients in the hospital. 

Hand sanitizers are provided for use in the public areas and in every patient room. It has been shown that frequent hand washing and hand sanitizers help to prevent the spread of colds, flu and other communicable diseases. Masks are available upon request. The hospital is a no smoking campus.

Visiting Hours

Inpatient units: 11 a.m. - 8 p.m.

New Life Center:  10 a.m. - 8 p.m. for all visitors, except for the banded support person

NOTE: Special arrangements can be made to extend visiting hours (ICU, pediatric patient, hospice). Please ask your nurse for additional details.

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Main Lobby Hours

The main lobby is open:

  • Monday through Friday, 5:30 am - 8:30 pm
  • Saturday, 6:30 am to 8 pm
  • Sunday, 8 am - 8 pm

Visitors arriving after the main lobby is closed should proceed to the "Greeter Desk" in the Emergency Room. The greeter will then contact the unit to verify that the patient is accepting visitors.

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General Guidelines for Visitors

  • All visitors will be provided a visitor's badge which must be worn at all times. Badges are available in the front lobby, at the nurse's station on the inpatient unit you are visiting, or after normal visiting hours at the "Greeter Desk" in the Emergency Department. This ID must be worn above the waist and be clearly visible.
    • Some units in the hospital may have specific requirements for visitor identification, which comply with safety regulations.
  • Only 2 visitors per patient at any one time (except in the New Life Center)
  • Follow the precaution procedures for patients in isolation.
  • Do not visit when you have or suspect you have a communicable disease e.g. cold, flu. If in doubt please ask the RN before visiting the patient. 
  • Do not leave children unattended.
  • Respect all patients need for privacy, especially in semi-private rooms.
  • Keep noise to a minimum.
  • Please use the visitor restrooms which are provided throughout the facility.
  • Visitors are invited to purchase food in the hospital cafe and/or coffee shop during regular business hours. Vending machines are also available in the basement near the cafe.
  • The hospital Public Safety Officers have the right to deny access to visitors who display any signs of disruptive behavior and/or are smoking on hospital property.

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Visiting Guidelines for the New Life Center and Nursery

Labor and Delivery

  • Three (3) support persons over the age of 12 (at the discretion of the patient and the healthcare team) may be in the labor room at one time. 
  • Siblings must attend class before attending the birth. 
  • All visitors to Labor and Delivery must sign in at the desk. Please call 847.990.5407 for more information. Any person in the labor and delivery room must have a visitor badge with the number of the labor room. The ID must be worn above the waist and clearly visible. 
  • Visitors will be directed to the waiting lounge when not in the labor rooms. Visitors cannot wait in hallways outside of the labor rooms or in the post partum area.
  • At anytime the doctor is present in the room there will be no exchange of visitors.
  • Visitors may be asked to leave the labor room, in which case they should do so immediately and wait in the visitor lounge where the nurse or doctor will contact them when the situation has changed.

Post-partum, Nursery and Special Care Nursery

  • Visiting hours are 10 a.m. - 8 p.m. for all visitors, except for the banded support person. There are no age limits for siblings provided the nurse carefully screens visitors particularly children for incubating or communicable diseases.
  • In the nursery, visiting is restricted to significant other, mother and guardian (once the mother has submitted signed permission).
  • In the Special Care Nursery visiting is restricted to parents and grandparents (accompanied by parents).

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Visiting Guidelines for Community Spiritual Leaders

  • Clergy should check with guest services located at the front desk for the locations of patients they are to see.
  • Clergy may visit patients anytime, except when the patient is receiving care.
  • Clergy should check at the nurse's station if a notice states that a patient has visiting restrictions or is in isolation.
  • Clergy are asked to communicate with the nurse's station if they have administered a sacrament or other religious rituals. This information will be placed in the patient's record. 

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Guidelines for Extended Visiting Hours

  • Visitors may not sleep in patient rooms when another patient is present. Visitors may stay with the patient if the patient is in a single room.
  • Must be approved with the charge nurse.
  • Must have/wear a special visitor badge for overnight stays.

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