What is MyAdvocate?
MyAdvocate enhances the patient-provider relationship through secure electronic two-way communication. MyAdvocate gives active Advocate Medical Group patients access to ask a medical question, request an appointment, view their clinical summaries electronically and give the patient a self-documentation center.
How do I sign up?
During your next office visit you will be asked if you would like to be a member of the patient portal during registration. (If you are not asked, feel free to mention it to the registration clerk.) If you would like to enroll, you will be asked for your personal email address. This will be your MyAdvocate username. You will then be sent an email with a link to the MyAdvocate registration page to verify your identity. Once you verify your identity, you will be an active user in MyAdvocate.
What if I need assistance?
Click here for a quick reference guide of MyAdvocate. If you need technical assistance, please contact us at 855.805.3796. We are available Monday through Friday 7:00 am to 7:00 pm and on Saturday from 9:00 am to 2:00 pm. You can also email us at AHC-HA-Webinquiries@advocatehealth.com.
How do I access my child's or other family member's records?
If you would like to become a proxy to another patient's account, or assign a proxy to help manage your own account, please fill out the proxy consent form and provide it to the registration clerk during your next office visit. Both patient and proxy need to have an account on file with Advocate Medical Group to establish a proxy relationship. Please note that once the form is received it could take several business days to complete the request. Click here to download the proxy consent forms.
What should I do if I forgot my username (email address) and/or password? How do I update my email address?
Please contact us at 855.805.3796 for username and password assistance. We are available Monday through Friday 7:00 am to 7:00 pm and on Saturday from 9:00 am to 2:00 pm. You can also email us at AHC-HA-Webinquiries@advocatehealth.com.
What do I do if I see incorrect data in MyAdvocate?
Please contact your office staff as all data comes directly from your electronic medical record at your provider’s office. Your MyAdvocate account will be updated when you receive an updated electronic clinical summary which will be sent after your next office visit.