Advocate Good Samaritan Hospital leaders recognized for achievements
After surgery, patients are at high risk for blood clots, a serious and painful condition that can result in extra days in the hospital and other complications. But many of these cases are avoidable – and thanks to the work of Martha Tran, 137 Advocate Good Samaritan Hospital patients avoided blood clots in 2012.
Tran, manager of pharmacy clinical services, leads a team that has been working since 2010 to reduce blood clots. Her team includes three clinical specialist pharmacists who specifically focus on reviewing patients at risk for developing blood clots; once patients are identified, an anticoagulant can be prescribed to prevent coagulation, or clotting, of blood. Clots can cause serious illness and, in some cases, death.
Tran, of Plainfield, was among six Good Samaritan Hospital leaders recognized with Pillar Awards at the hospital’s Leadership Development Institute in March. Tran’s award was in the category of health outcomes/quality. Other honorees include:
Pillar award for patient satisfaction: Maureen Salihar, manager of cardiovascular services, of Worth. Patient satisfaction with Salihar’s department ranked in the 97th percentile in 2012 and consistently ranks in the top decile because of her leadership. Last year, the department implemented bedside shift reporting, an evidence-based process in which the nurse ends his or her shift by bringing the oncoming nurse up to speed on the patient’s progress and condition at the patient’s bedside instead of at the nurses’ station. This allows the patient and patient’s family to be more involved in their care – a factor Salihar points to as one of the reasons patients are so satisfied.
Pillar award for associate satisfaction: Lisa Lockett, nursing float pool manager, of Downers Grove. The nursing float pool includes 37 nurses and 34 patient care associates and unit secretaries who “float” across various units as additional staffing is needed. Associate satisfaction in this team is consistently in the top decile. Seventy percent of the nurses in the float pool hold a specialty certification. Lockett recognizes these nurses during an annual home-cooked dinner at her house, held annually around National Certified Nurses Day.
Pillar award for physician engagement: Ginger Diven, former director, emergency, EMSS and trauma services, of Hoffman Estates. Diven was part of a team that helped establish a partnership between a group of trauma surgeons and Advocate Medical Group; the surgeons are now part of the medical group.
Pillar award for growth: Beth Beranek, manager, Advocate Good Samaritan Hospital Outpatient Center, Lemont, and Downers Grove, of Lemont. Patient volume at the outpatient center in Downers Grove increased from 2011 to 2012. The center offer immediate care, diagnostic imaging, physical therapy and laboratory services.
Pillar award for funding our future: Chris Geetersloh, business manager, critical care services, of Villa Park. After receiving questions regarding billing for expensive infusion medication, Geetersloh researched how the hospital was reimbursed. She discovered the reimbursement was for a quantity of 1 rather than 400. Through further investigation, she found and corrected a conversion error in the computer system helping the hospital receive a reimbursement of more than $50,000.