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2013


Beyond Great Care: Advocate Good Samaritan Hospital Honors Value Leaders

DOWNERS GROVEA medical school graduation and a wedding are events that families never want to miss but a hospital stay can interrupt these plans.  One Advocate Good Samaritan Hospital nurse helped two patients celebrate these special occasions even though they were hospitalized!


For one patient, who was too sick to leave the hospital for his son’s wedding, Samira Abu-Raya worked with the Information Technology Department to help the patient virtually attend his son’s beautiful wedding via Skype.  


She also helped a man with leukemia that was unable to leave the hospital to attend his son’s medical school graduation ceremony. The patient’s son decided that he would rather stay at the hospital with his ill father rather than go to his ceremony, which made the father upset as he did not want either of them to miss this monumental occasion.   So this time Abu-Raya brought the celebration to the patient by purchasing a graduation cake and balloons and inviting staff to a celebration.  Both father and son could not believe that she took the time and effort to create this amazing celebration for them, but her coworkers say that is just the kind of nurse she is. 


Abu-Raya, a nurse in the oncology department, of Wheaton, earned the second quarter 2013 Compassion award for creating unforgettable moments for her patients. In addition to Abu-Raya, four other associates received awards during this month’s award ceremony. They include: 


Equality: Dalia Marmel, nurse clinician II, float pool, of Lombard:  Marmel spent additional time caring from a disoriented elderly woman with dementia who was admitted to the hospital for a urinary tract infection. After performing a physical assessment, reviewing the patient’s laboratory results and speaking with the patient’s family, Marmel realized that the patient was exhibiting delirium. To help the patient overcome the delirium, she worked with the medical team to review the patient’s medication and monitor the patient to make sure she was receiving adequate nutrition, getting enough exercise, and wearing her glasses and hearing aids to prevent sensory deprivation.  Just 48 hours later the patient was no longer suffering from delirium. 


Partnership:  Kathy Murphy O’Brien, medical social worker, of Lisle: Murphy-O’Brien worked with a patient who was admitted to the hospital for liver failure and needed placement in a skilled care facility and as well as a legal guardian.  With little support from family and a 21-year-old son who was at risk for being homeless without his father’s monthly disability payments to cover rent and utilities, the patient was in a challenging situation. Murphy-O’Brien partnered with numerous organizations to ensure both were taken care of: the DuPage County Public Guardian covered the application fee for legal guardianship, Westmont Nursing and Rehabilitation Center admitted the patient despite a loss, Seasons Hospice and Palliative Care followed up with the patient during his time at the long term care facility and the Gingham Tree Resale Shop at Advocate Good Samaritan Hospital donated clothing and other necessary items for the family.  Through O’Brien-Murphy’s tireless efforts and work with numerous organizations, she was able to help both the patient and his son.


Stewardship: Susan Piccione, nurse clinician II, cardiac conditioning, of Homer Glen: One of Piccione’s patients was about to complete his outpatient program when she received a call from his wife who said she believed her husband was considering harming himself. Piccione told them to come to the hospital while she contacted the Emergency Department’s behavioral health liaison. When the patient arrived at the hospital, she took time to talk to him and he agreed to be admitted to the hospital and for follow up care and treatment. Because of her efforts, Piccione helped save the life of her patient by getting him the help he needed at just the right time.


Excellence: Alexandra Benson, respiratory care, of Plainfield: When a second rapid response was called on a patient experiencing respiratory distress, and additional treatment did not seem to improve his lung functions, he was transferred to the Critical Care Unit.  Benson reviewed the patient’s medical background and discovered a history of a goiter which is an abnormal enlargement of the thyroid gland which can make breathing difficult. She contacted the patient’s physician, who ordered a CT scan that showed significant airway compromise due to the goiter.  The patient’s airway protocol was changed helping him to breathe easier and be more comfortable.   


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Advocate Good Samaritan Hospital is committed to providing excellent care and a high level of service. Over the past 35 years, it has evolved into a recognized leader in health care. Deemed one of the nation’s 100 Top Hospitals by Truven Health Analytics four of the past five years, Good Samaritan Hospital is the only health care organization in the nation to earn the prestigious 2010 Malcolm Baldrige National Quality Award. Good Samaritan Hospital features DuPage County’s only Level I trauma center and a certified Level III neonatal intensive care unit. The hospital is noted for cancer care, women and children’s services and surgical services and has received the American Nurses Credentialing Center Magnet® designation, the highest honor and level of recognition awarded to nursing excellence in national and international health care. Good Samaritan Hospital is part of Advocate Health Care.


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