Frequently asked questions
What are the visiting hours and guidelines?
The following are Advocate Good Shepherd Hospital's visiting hours for all areas. Only a nurse may make exceptions.
Medical/Surgical-11 a.m. - 8 p.m. If approved by a nurse, children may visit, but another adult must supervise them.
Surgical step-down (4-Center)-Two visitors are permitted at a time for a half-hour visits at noon, 2 p.m., 4 p.m. 6 p.m. and 8 p.m.
Birth Center-General visiting hours are 11 a.m. - 8 p.m. Grandparents and sibling of the newborn may visit from 10 a.m.- 8 p.m. Fathers may visit at any time.
Intensive care-Only members of the immediate family are permitted to visit. Visitors must be 12 years or older. Visiting is permitted at the discretion of the primary nurse. The unit is closed to all visitors between 6:30 - 8:30 a.m. and 6:30 - 8:30 p.m.
Pediatrics-Visiting hours are 11 a.m. - 8 p.m. Parents may visit any time and one parent may stay overnight with the child. A day bed will be provided for the parent.
Cell phones-Patients and visitors are asked to refrain from using a cell phone while in the hospital. Visitors can use cell phones outside the building and pay telephones are located throughout the hospital.
Smoking-To protect and promote the health and wellness of our guests and associates, smoking is prohibited in all areas of the hospital.
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What are the amenities and conveniences such as an ATM, cafeteria, gift shop and overnight stay?
Cafeteria-The hospital cafeteria is open from 6:30 - 10:30 a.m., 11 a.m. - 2 p.m., 4:45 - 7 p.m. everyday. Vending machines are located in the cafeteria dining room.
Snack shops-The Pear Tree Café is open Monday through Friday 10 a.m. to 4 p.m., and is located adjacent to the ground floor lobby. The Partridge Coffee Shop is open Monday through Friday 7 a.m. - 2 p.m. and is located in the Outpatient Pavilion.
Subway- Monday through Friday 7:00 a.m. - 11:00 p.m. Saturday 8:00 a.m. - 7:30 p.m. and Sunday 8:00 a.m. - 7:00 p.m.
Online Flower Shop-Advocate Online Flower Shop can create and deliver unique, fresh or artificial, floral arrangements, as well as blooming and green plants to hospital patients and Advocate associates. Orders may be placed online 7 days a week, 24 hours a day but are reviewed and processed only during the retail shop's normal business hours. The retail shop, located at Lutheran General Hospital, is open from 9:30 a.m. to 5:00 p.m., Monday through Friday and from 12:00 p.m. to 4:00 p.m. on Saturday. Our shop is closed on Sundays and major holidays. If you have any questions regarding hours, holidays observed, delivery times or any other information, please call 847.723.8727 or e-mail AHC-FlowerShop@advocatehealth.com.
ATM-An ATM machine is located on the ground floor, outside the Pear Tree Gift Shop.
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Where do I park?
Visitors may park in Lot B on the ground level in front of the hospital. Please do not park in the lot outside the emergency room unless emergency services are required. All parking is free.
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Useful phone numbers
| Advocate Good Shepherd Hospital main number |
847.381.9600 |
| Advocate Good Shepherd Hospital automated operator |
847.381.0123 |
| Behavioral Health Department |
847.381.0123 extension 265400 |
| Advocate Home Health Service (Home Nursing Services) |
800.564.2025 -24 hours |
| Central Scheduling Department |
847.842.4130 -Fax 847.842.4825 |
| The Outpatient Pavilion |
847.381.0123 extension 262663 |
| Algonquin Physician and Diagnostics Center |
847.304.3640 |
| Medical Records Department |
847.381.0123 extension 265500 |
| Physical Medicine Department |
847.381.0123 extension 265215 |
| Crystal Lake Physical Therapy Center |
815.455.9800 |
| Lake Zurich Pediatric Therapy Center |
847.842.4057 |
| Crystal Lake Pediatric Therapy Center |
847.455.8172 |
| Senior Advocate |
847.381.0123 extension 265440 or 265441 |
| Volunteer Services |
847.381.0123 extension 265093 |
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Who do I call with a complaint or concern?
It is the goal of Advocate Good Shepherd Hospital to provide our patients and guests with excellent care and service. If we fail to meet your expectations, please call the Patient Relations Department at 847.842.4875, or write to the Patient Relations Department, Advocate Good Shepherd Hospital, 450 W. Highway 22, Barrington, IL 60010 or send an e-mail to donna.johnson@advocatehealth.com.
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If I have questions or concerns about paying my hospital bill, what should I do?
If you would like to discuss your bill, you should call a hospital financial counselor at the phone number on your billing statement. The financial counselor will review payment options that may be available to you. Such options include, applying for Illinois Medicaid, KidCare or Family Care programs, Illinois Crime Victims Fund, interest-free extended payment plans and charity care consideration. To help make the process easier to understand, Advocate can provide you a financial counselor who speaks your language.
For more information, please review our brochure, "Understanding Hospital Bills and Health Insurance Claims." Para más información por favor lea nuestro folleto "Entienda las facturas del hospital y la manera de hacer reclamos a su seguro médico."
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