Advocate Lutheran General Hospital
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Patient Complaint Letter

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Dear Group Participants,

Providing excellent patient care is Advocate Lutheran General Hospital's commitment to you.  If you have a concern and/or complaint regarding the care you are receiving at the Advocate Adult Day Hospital Program-Intensive Outpatient Program; please feel free to speak with your primary clinician and/or these other individuals/entities:

Jeri Srur-Kwaak, LCSW Supervisor Adult Day Hospital
Phone Number: 847.723.8667

Jeanine Gibbons, MSN RN
Clinical Manager Psychiatric Units and the Adult Adolescent and Child Partial Programs
Phone Number: 847.723.6595

Rights & Responsibilities of Advocate Health Care Patients
Clinical Ethics: 847.723.7847
Mission & Spiritual Care: 847.723.6395

Advocate Health Care Confidential Patient Safety Report Line
Phone Number: X 217771 (when using Advocate Lutheran General Phones)
Phone Number: 847.723.7771

The Illinois Department of Public Health
Phone Number: 800.252.4343  800.547.0466 (TTY)

Joint Commission
Phone Number: 800.994.6610
Fax Phone Number: 630.792.5636
Email: complaint@joitcommission.org
Address:   Office of Quality Monitoring
                The Joint Commission
                One Renaissance Boulevard
                Oak Brook Terrace, IL 60181

Your care is important to the Adult Day Hospital-Intensive Outpatient Program Multidisciplinary Team.  We welcome your sharing any concerns and/or complaints you may have about your treatment.  If there is anything we may do to improve your care, please let us know.

Respectfully,
Jeri Srur-Kwaak, LCSW Supervisor Adult Day Hospital


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