Dear Group Participants,
Providing excellent patient care is Advocate Lutheran General Hospital's commitment to you. If you have a concern and/or complaint regarding the care you are receiving at the Advocate Adult Day Hospital Program-Intensive Outpatient Program; please feel free to speak with your primary clinician and/or these other individuals/entities:
Jeri Srur-Kwaak, LCSW Supervisor Adult Day Hospital
Phone Number: 847.723.8667
Jeanine Gibbons, MSN RN
Clinical Manager Psychiatric Units and the Adult Adolescent and Child Partial Programs
Phone Number: 847.723.6595
Rights & Responsibilities of Advocate Health Care Patients
Clinical Ethics: 847.723.7847
Mission & Spiritual Care: 847.723.6395
Advocate Health Care Confidential Patient Safety Report Line
Phone Number: X 217771 (when using Advocate Lutheran General Phones)
Phone Number: 847.723.7771
The Illinois Department of Public Health
Phone Number: 800.252.4343 800.547.0466 (TTY)
Joint Commission
Phone Number: 800.994.6610
Fax Phone Number: 630.792.5636
Email: complaint@joitcommission.org
Address: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oak Brook Terrace, IL 60181
Your care is important to the Adult Day Hospital-Intensive Outpatient Program Multidisciplinary Team. We welcome your sharing any concerns and/or complaints you may have about your treatment. If there is anything we may do to improve your care, please let us know.
Respectfully,
Jeri Srur-Kwaak, LCSW Supervisor Adult Day Hospital
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