Frequently asked questions
What are the visiting hours and guidelines?
Visiting hours
Visiting hours on most medical and surgical units are from 11 a.m. to 8 p.m. Some units have more restrictive visiting privileges to assure that patients have sufficient recovery time. Check with the hospital's Information Desk, 847.723.6100, about visiting hours for a particular unit.
Visiting guidelines
- Visitors may not smoke in patient rooms or anywhere in the hospital, except the designated outdoor smoking areas.
- Visitors should maintain a quiet environment and avoid unnecessary noise.
- Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
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What are the amenities and conveniences such as an ATM, cafeteria, gift shop and overnight stay?
For information on restaurants and hotels in the area, contact the hospital's West Information Desk at 847.723.4672. Taxi and limousine service also is available by contacting this number.
To help family members who want to be close to hospitalized patients, a limited number of Patient Support Rooms (apartments located across from the hospital) are available. These comfortable, overnight accommodations are offered at reasonable prices to provide family members and loved ones an opportunity to relax. For more information or to make reservations, call 847.723.8720.
Gifts from home for patients: Visitors should check with the nurse before bringing gifts of food or drink to patients. In the intensive care areas, check with the unit whether gifts are appropriate for patients.
Information desks: Information desks are located in the main lobby, Parkside Center and east lobby of the hospital. Volunteers are available to help you find patient rooms or other locations in the hospital.
Maps: Maps of hospital's first floor, ground floor, basement, 10th floor, Parkside Center first floor, campus and the Lutheran General/Park Ridge area are available near the hospital's information desks and at the south building entrance.
Guest badges: To help increase campus security and safety for Advocate Lutheran General Hospital patients and visitors, the hospital has a guest badge program. Badges are distributed to all visitors at the entrances of the hospital and adjacent campus facilities. The color-coded badges are dated and marked with the hospital area to be visited. They are to be worn the entire time guests are on campus, and returned to one of the badge distribution points once visits are completed.
Smoking/cell phones: Advocate Lutheran General Hospital is committed to the health and well being of our patients and visitors. As of January 1, 2005, Advocate Lutheran General Hospital became a totally smoke-free environment. Smoking is prohibited on the entire campus including parking lots.
For the safety of our patients, cell and digital phones must be turned off upon entering the hospital. Pay phones are conveniently located near the hospital's entrances on the first and ground floors and on each floor of the hospital.
Pagers: Pagers are loaned to family members in the surgical family waiting room, emergency department, pediatric intensive care unit and newborn intensive care unit. The pagers allow individuals to leave the waiting room and remain in contact with health care personnel from that area.
Automatic Teller Machine (ATM): An ATM is conveniently located between the Public Safety Department and the Gift Shop on the first floor of the hospital. There is no ATM transaction fee for persons who currently have accounts and direct deposit with LaSalle Bank. Non-LaSalle ATM users pay a nominal transaction charge of $1.
Gift shop: The Service League Gift Shop offers numerous gifts and convenience items including telephone calling cards. Toiletries, magazines, clothing, gifts and stamps can be delivered to patients by calling ext. 6129. Hours are 9 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 4 p.m. Saturday and Sunday. Call 847.723.6129.
Online Flower Shop: Advocate Online Flower Shop can create and deliver unique, fresh or artificial, floral arrangements, as well as blooming and green plants to hospital patients and Advocate associates. Orders may be placed online 7 days a week, 24 hours a day but are reviewed and processed only during the retail shop's normal business hours. The retail shop, located at Lutheran General Hospital, is open from 9:30 a.m. to 5:00 p.m., Monday through Friday and from 12:00 p.m. to 4:00 p.m. on Saturday. Our shop is closed on Sundays and major holidays. If you have any questions regarding hours, holidays observed, delivery times or any other information, please call 847.723.8727 or e-mail AHC-FlowerShop@advocatehealth.com.
Chaplains: Mission and spiritual care staff chaplains are available for emotional and spiritual support and understanding 24 hours a day, seven days a week. To contact a chaplain, call 847.723.6395. In addition, a chaplain can be paged by calling the hospital operator.
Chapel: The A.D. Johnson Memorial Chapel is located on the first floor near the front east entrance of the hospital. It is open day and night for personal meditation and prayer. Regularly scheduled services include:
- Community prayer is offered at 8:45 a.m. every Tuesday and Friday
- Roman Catholic Masses are held at 5:30 p.m. Saturdays and 3:30 p.m. Sundays in Johnson Auditorium. Special holiday services also are scheduled throughout the year.
- A Muslim Jum'ah Prayer is held from 1:30-2 p.m. Fridays in the A.D. Johnson Chapel.
Recovery zone: This room on 10 West (next to the Top Deck cafeteria dining area) offers a variety of video and arcade games that can be played for a 25-to-50-cent fee.
SPIRIT program: If you would like to recognize a hospital staff member or team of associates for outstanding services, SPIRIT recognition forms are available. Compassion, equality, excellence, partnership and stewardship are qualities that are part of the hospital's MVP (mission, values and philosophy). Ask the nurse or contact the Service League at 847.723.6105 for the forms.
Transportation services: Advocate Lutheran General Hospital's courtesy van service features wheelchair-accessible vehicles that transport patients from their home to the hospital, the Nesset Pavilion, Cancer Care Center, Patient Resource Center, the Cardiovascular Risk Reduction Center and the Comprehensive Outpatient Rehabilitation Facility. The service is offered from 7 a.m. to 5 p.m. Monday through Friday to residents of Des Plaines, Glenview, Harwood Heights, Mt. Prospect, Morton Grove, Niles, Norridge, Park Ridge, Rosemont, and some additional areas of northwestern Chicago (within zip codes 60630, 60631, 60634, 60641, 60646, 60648, 60666). For more information or to make reservations, call 1.800.440.0204. Due to heavy volumes, it is recommended that rides are reserved one week prior to the hospital appointment date. In addition, riders should be available for pick up 90 minutes prior to their scheduled appointment. The fee is $5 each way for seniors ages 55 and older.
Taxi service: Park Ridge Taxi offers transportation services to patients and hospital visitors at special rates. To make a reservation, call 847.823.3111.
Public transportation: Call the Regional Transportation Authority (RTA) for city or suburb information at 847.836.7000.
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What other resources are available?
Advocate Children's Hospital - Park Ridge Health Resource Center: The Advocate Children's Hospital Health Resource Center is located on the second floor of the Yacktman Pavilion. It houses the Metrick Pediatric Library, which features a large collection of books, brochures, professional journals, audio and videotapes, two computer work stations, interactive CD-ROMs, pediatric advisor software, comprehensive resource lists, information on childhood diseases and a section of children's recreational books. The center also has the Lekotek Center, which is a family play area and toy library for children with chronic illness disabilities and development delay.
The Emily Dorfman Education Center: The Emily Dorfman Education Center is an interactive learning area designed to help children and parents understand health needs and practice care skills. Bicycle and multi-sport helmets also are sold at this location. The center is open from 9 a.m. to 4 p.m. Mondays and Fridays; 9 a.m. to 6 p.m. Tuesdays, Wednesdays and Thursdays; and Saturdays by appointment only. Call 847.723.9484.
Cancer patient library: Advocate Lutheran General Hospital's Cancer Patient Library is located on the second floor of the Lutheran General Cancer Care Center, 1700 Luther Lane. The center has books, videos and online resources.
HealthAdvisor: HealthAdvisor provides individuals with information about physicians on the medical staff of all eight Advocate hospitals, and details about programs, services and support groups. Call 1.800.3.ADVOCATE (1.800.323.8622) from 8 a.m. to 6 p.m. Monday through Friday, and 9 a.m. to 2 p.m. Saturday.
Job opportunity kiosks: AdvocateOnline computer-equipped kiosks that list all of the career opportunities at Lutheran General Hospital and other Advocate Health Care sites are located on the first floor near the hospital's east and west lobbies, the Parkside Center and south building entrances, on the basement level near the east elevators, on the 10th floor by the west elevators, and in the Yacktman Pavilion lobby. Advocate is one of Chicago magazine's 25 Best Places to Work' and is repeatedly ranked among the nation's top 10 integrated health care networks. The system has eight hospitals and more than 200 sites of care located throughout the Chicagoland area.
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What are the dining and food service options?
Top Deck Cafeteria: Located on the 10th floor, main hospital, this cafeteria serves breakfast, lunch and dinner, and is open daily from 3 to 4:30 a.m.; 6 to 10:30 a.m.; 11 a.m. to 4:15 p.m.; and 4:45 to 7:30 p.m.
Vending machines: Vending machines are located in the Top Deck Cafeteria, the Grainger Atrium, the emergency department, the second floor of the Yacktman Pavilion, and the ground floor of the Parkside Building.
Guest trays: Additional food trays can be ordered for a nominal fee for families visiting patients. The nursing unit can make the arrangements with the hospital's Food and Nutrition Department. (Your insurance plan may not pay for these additional meals.)
Nearby dining choices: There are a number of fast food and sit-down restaurants located west and east of the hospital on Dempster Street.
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How do I get to the hospital?
Advocate Lutheran General Hospital is located 15 miles northwest of downtown Chicago and four miles north of O'Hare International Airport.
From the north, take the Tri-State Tollway I-294 south. Exit at Golf Road and travel east on Golf Road to Potter. Turn right on Potter and travel south to Dempster Street. Turn left on Dempster and travel east to the hospital.
From the south, take the Tri-State Tollway I-294 north. Exit at Dempster Street east. Travel one-half mile east on Dempster to the hospital.
From the east, take the Edens Expressway I-94 north. Exit at Dempster Street west. Continue west on Dempster to the hospital.
From the west, take the Northwest Tollway I-90 east to the Tri-State Tollway I-294 north. Exit at Dempster Street east. Travel one-half mile east on Dempster to the hospital.
The hospital's main telephone number is 847.723.2210.
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Where do I park?
Lutheran General Center for Advanced Care Garage
This 535-space, four-level patient-and-visitor garage is at the southwest corner of Dempster Street and Luther Lane, next to the Advocate Lutheran General Center for Advanced Care. The garage entrance is located on Luther Lane. It is open from 7 a.m. to 9 p.m. Monday through Saturday and links directly to each floor of the Center for Advanced Care at no cost. Free round-trip shuttle service is available to and from the hospital and the Center for Advanced Care. Marked shuttle stops are located at the hospital, Parkside Center and Center for Advanced Care.
Main Garage
The entrance to the main garage is located on the front driveway of the hospital. Free round-trip shuttle service is available from the garage to the Center for Advanced Care. Marked shuttle stops are located at the hospital, Parkside Center and Center for Advanced Care.
Yacktman Pavilion
This 55-space surface lot is located behind the Yacktman Pavilion on the east side of the Lutheran General campus. This free parking area is staffed by an attendant and reserved for Yacktman Pavilion patients. If this lot is full, you will be directed to a nearby parking area.
Emergency Department Lot
Located south of the hospital's emergency department (ED) adjacent to the back drive, this restricted lot has (number) free parking spaces reserved for emergency patients and ED visitors.
Nesset Center Lot
This 248-space lot, located in front of the Nesset Pavilion, 1775 Ballard Road, is reserved for Nesset patients and staff. Parking is free.
Valet parking
Valet parking is available in front of the hospital from 6am-8:30pm Monday through Friday and 9-6pm on Saturday and Sunday. The fee is $3 a day.
Handicapped parking
Handicapped parking is available in the valet area and in all patient and visitor parking areas for no charge.
Wheelchair assistance
Wheelchair assistance is available at the main entrance of the hospital, the Parkside Center, the emergency department, the Center for Advanced Care, and the south entrance of the Yacktman Pavilion. Call guest services at 847.723.5624 to make arrangements.
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Advocate Lutheran General Hospital and facilities
Advocate Lutheran General Hospital
1775 W. Dempster St.
Park Ridge, IL 60068
847.723.2210
Emergency Room
847.723.5154
www.advocatehealth.com/luth
Advocate Children's Hospital
1675 W. Dempster St.
Park Ridge, IL 60068
847.723.KIDS (847.723.5437)
www.advocatehealth.com/childrenshospital
Advocate Children's Hospital Children's Health Resource Center
1675 W. Dempster St.
Park Ridge, IL 60068
847.723.9484
Lutheran General Comprehensive Continence Center
1775 W. Dempster St.
Park Ridge, IL 60068
847.723.8014
Lutheran General Fitness Center
1875 W. Dempster St.
Park Ridge, IL 60068
847.723.6138
Lutheran General Hospital Breast Center
1675 W. Dempster St. (Yacktman Pavilion)
Park Ridge, IL 60068
847.723.3100
Midwest Children's Brain Tumor Center at
Advocate Children's Hospital
1875 W. Dempster St.
Park Ridge, IL 60068
847.723.5105
West Pavilion
1700 Luther Lane
- Lutheran General Cancer Care Center: 847.723.2500
- Lutheran General Behavioral Health Center: 847.723.6052 (addiction services), 847.723.8811 (behavioral health)
The Counseling Center of Lutheran General Hospital
1610 Luther Lane
Park Ridge, IL 60068
847.518.1800
Advocate Lutheran General Patient Resource Center
8820 W. Dempster St.
Niles, IL 60714
847.723.8054
The Lutheran General Cardiovascular Risk Reduction Center
8816 W. Dempster St.
Niles, IL 60714
847.723.3008
Advocate Medical Group Adult Down Syndrome Center
1610 Luther Lane
Park Ridge, IL 60068
847.318.2303
Advocate Medical Group's Center for Complementary Medicine
The Nesset Pavilion (lower level)
1775 W. Ballard Road
Park Ridge, IL 60068
847.318.2860
The Nesset Pavilion
1775 W. Ballard Road
Park Ridge, IL 60068
Advocate Lutheran General Hospital - Ground floor
Ambulatory and G.I. Reception
Ambulatory Surgery
Breast Center (Yacktman Pavilion)
Chapel
Comprehensive Continence Center
Emergency Department
G.I. Laboratory
Gift Shop
Health Advisor
Human Resources (East Pavilion)
Hyperbaric Treatment Center
Information Desks
Mission and Spiritual Care
Olson Auditorium
Patient Intake/Admitting
Public Safety
Pre-surgery Area
Surgical Family Waiting Room
Advocate Lutheran General Hospital - Ground Floor
C.T./Ultrasound
Fluoroscopy
Heart Station/Vascular Lab
Nuclear Medicine
Osteoporosis Scanning Suite
Outpatient Laboratory
Outpatient Registration
Radiology Film Library (Patient Film Pick-up)
Radiation Oncology
Radiology/X-ray
Advocate Lutheran General Hospital - Basement
Cardiac Cath Lab
Cardiac Cath Lab Family Waiting Room
Sleep Clinic (Parkside Center)
Advocate Lutheran General Hospital - 10th Floor
Top 10 Deck cafeteria
Special Functions Dining Room
The Recovery Zone
Parkside Center, First Floor
Information Desk
Johnson Auditorium (ground floor)
Lutheran General Cardiac Rehabilitation Services
Lutheran General Fitness Center (ground floor)
Medical Offices
Center for Advanced Care
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Who do I call with a complaint or concern?
Advocate Lutheran General Hospital's goal is to achieve excellence in every aspect of a patient's stay or a family member's visit. If a patient, family member or visiting friend has a concern, the patient relations department will facilitate the inquiry and coordinate a resolution and appropriate response with the proper hospital staff. The patient relations department is located at the east end of the front lobby and is open from 8 a.m. to 4:30 p.m. Monday through Friday. Call 847.723.6011.
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If I have questions or concerns about paying my hospital bill, what should I do?
If you would like to discuss your bill, you should call a hospital financial counselor at the phone number on your billing statement. The financial counselor will review payment options that may be available to you. Such options include, applying for Illinois Medicaid, KidCare or Family Care programs, Illinois Crime Victims Fund, interest-free extended payment plans and charity care consideration. To help make the process easier to understand, Advocate can provide you a financial counselor who speaks your language.
For more information, please review our brochure, "Understanding Hospital Bills and Health Insurance Claims." Para más información por favor lea nuestro folleto "Entienda las facturas del hospital y la manera de hacer reclamos a su seguro médico."
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