DOWNERS GROVE – Advocate Good Samaritan Hospital has been named a 2014 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The accolade recognizes top-performing health care facilities that consistently achieved the 95th percentile of performance in patient experience, putting Good Samaritan Hospital among the top 5 percent of U.S. hospitals in Press Ganey’s database.
“Because patient care is our top priority, we regularly measure and analyze feedback in order to improve the patient experience,” said Dr. Charles Derus, vice president of medical management at Good Samaritan Hospital.
Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
“The award is a testament to Good Samaritan Hospital’s commitment to reduce patient suffering and deliver more patient-centered care,” said Patrick T. Ryan, CEO of Press Ganey. “By achieving and sustaining this level of excellence, Good Samaritan Hospital is benefiting patients and helping advance the quality of health care.”