Release of information

How do I obtain a copy of my Advocate Medical Group (AMG) medical records, bills or radiology films?

  1. Log into your LiveWell account to view your medical information and download the information to your computer or mobile device. Visit our LiveWell web page to create an account if you do not have one.
  2. Complete and submit one of these two forms: Patient Request for Health Information [PDF] or Authorization to Release Protected Health Information [PDF].
  3. Write us a letter requesting the release of your health information. The letter should include:
    • Patient first name, last name and date of birth
    • The specific health information you’d like released (e.g. specific date of service, specific condition, specific physician, date range)
    • The medical record format you prefer (paper or electronic)
    • The person designated to receive the records
    • Where to send the records
    • The signature of the person whose medical records will be released (or their legal representative)
  • For your hospital records, please contact your Advocate Hospital's Health Information department.
  • For copies of bills, please call AMG Central Billing at 224-225-0850
  • For copies of Radiology images, please call the AMG site location of where you had your test.

How would I return the form(s) to you to process my record request?

  • You may fax back the completed form to 224-225-0850.
  • You may e-mail the completed form to AMG-ROI@aah.org.
  • You may mail or bring the completed authorization to
    • AMG-Health Information Department
      2025 Windsor Dr.
      Oak Brook, IL 60523

When will my records be ready? How will I receive them?

  • Your records will be ready in 7-10 business days following invoice payment. To check on your request status, please contact our Release of Information Vendor, MMRA, at 224-225-0888, Option 2.
  • If you wish to pick up your records at the Oak Brook office, please indicate that by writing 'will pick up". Photo identification is required before we can release your records.

How third parties can request medical records

If you’re requesting medical records for one patient, please send your request and, if needed, the Authorization to Release Protected Health Information [PDF]. You may email or fax the form to the applicable hospital or group shown above.

If you’re requesting electronic data for multiple patients as a health care provider, health plan, or HIPAA business associate of a provider or health plan in need of electronic data to perform a payment or health care-related activity (e.g. HEDIS, audits, studies) as defined by HIPAA , please submit a completed Third Party Electronic Data Request [PDF] to the applicable hospital or group.