For patients

Parking is charged at an hourly rate with validation available for all patients. See the Public Safety officer stationed in front of the Wellington Parking garage, outside the main hospital entrance, for parking validation. If parking tickets are validated, the cost is:

Without validation:

0-2 hrs. $8.00

2-6 hrs. $16.00

6-24 hrs. $24.00

With validation:

0-2 hrs. $5.00

2-6 hrs. $8.00

6-24 hrs. $11.00

Valet service is also available on the ramp at the hospital’s main entrance and outside the Center for Advanced Care.

View our guide Understanding Billing and Financial Assistance in English or Spanish.

Learn about how it works.

Interpreter services

Foreign language and American Sign Language (ASL) interpreters are available at no cost to patients 24 hours a day, seven days a week. TTYs/TTDs, closed-captioned TVs and other services are available to patients who are deaf or hard of hearing or who have speech impairments.

If you need an interpreter, please call Interpreter Services at 773-296-8359 or Fabiola Nevarez, Language Services Supervisor, at 773-296-8231. You can also ask your nurse to arrange for interpreter services.

Dining options on our medical campus

Rendezvous Café, located on the ground floor, is open daily:

• Breakfast: 6:30 a.m. to 10:30 a.m.
• Lunch: 11 a.m. to 2:30 p.m.
• Dinner: 4:30 p.m. to 7 p.m.

The Courtyard Café, located on the first floor behind the information desk:

• Open 24 hours a day, seven days a week
• Food and beverages served Monday through Friday, 7 a.m. to 4:30 p.m.

The ecos café, located in the Center for Advanced Care:

• Open Monday through Friday, 7 a.m. to 3 p.m.

To check availability or book a room, call Patient Relations at 773-296-8230.

Valuables

If you bring any valuables to the hospital and they cannot be sent home, we recommend placing them in the hospital safe during your stay. If you need items secured, let your nurse know or call our Public Safety Department at 773-296-5300. Illinois Masonic is not responsible for money or other valuables you choose to keep in your room.

• Provide spiritual and pastoral care for you, your family members and your friends, especially during times of crisis, grief or loss
• Contact your own clergy, congregation, synagogue, mosque or faith community, with your consent, and make arrangements for your religious and spiritual needs
• Provide information about advance directives
• Discuss ethical decision-making and health care issues

Our chaplains are available 24 hours a day, seven days a week. Our chapel is open to people of all faiths 24 hours a day, seven days a week for prayer and meditation.

Contact a chaplain by calling 773-296-5005, or asking your nurse for assistance.

Tips for a smooth hospital stay

There are several steps you can take to help your hospital stay go smoothly:

• If you have financial or health care questions, please inform us at the time of admission so a case manager or social worker can address your concerns.
• When you arrive on the patient care unit, please provide your nurse or case manager with daytime and evening contact information for your support person and transportation plans for your discharge day. On that day, you should be prepared to leave the hospital within about one hour of when your doctor discharges you.
• If you do not have clothing in the hospital, we ask that you have a family member or friend bring clothing for you.
• Be sure to have your keys with you or ensure that someone will be present to receive you when return home when you are discharged.
• Please let your nurse know if you have placed your valuables with security, so they can be returned to you when you are discharged.
• Plan to get your prescriptions filled at a pharmacy near your home. Advocate Illinois Masonic Medical Center does not have an outpatient pharmacy.