Get virtual care from anywhere

When you’re not feeling well, instead of driving to a clinic or your doctor’s office, you can get a diagnosis and treatment plan from home, work – just about anywhere – with a telehealth visit.

You might be wondering: Who are the Advocate Health Care providers on the other side of the camera or computer and how can they help me? Here’s a look at what virtual care is all about and what services our providers offer.

Telehealth visit conditions and symptoms

Telehealth visits with your virtual primary care provider, doctor online or visits with our next available provider online are options to get care wherever you are for minor illnesses – the kind of issues you might seek care for at an immediate care clinic.

With virtual primary care, you can schedule a video visit with a care team that knows you easily online – when and where it works for you. Virtual primary care providers can diagnose and treat many of the same symptoms and conditions that in-person providers can – see a full list of services offered. Appointments are offered 7 days a week, with extended hours and same-day availability.

If you need urgent care, consider a Quick Care Video Visit with the next available provider on our team. Quick Care Video Visits are an option for the types of conditions and symptoms you might usually visit an immediate care center for – everything from anxiety and depression to cold and flu symptoms and more. See the list of conditions and symptoms we diagnose and treat with Quick Care Video Visits.

Not sure which virtual visit is right for you? Use Symptom Checker to help you find care based on your symptoms. Your options may include an e-visit, where you’ll fill out a questionnaire and get an email response from the next available provider within an hour – or your own primary care provider within 24 hours.

To get care from your own doctor online during office hours, call your doctor’s office and ask if a video visit is appropriate for your condition or the symptoms you’re experiencing.

How telehealth visits or online doctor visits work

If you prefer to see a virtual doctor, virtual primary care allows you to establish a relationship with a board-certified virtual family medicine provider while enjoying the convenience of virtual visits. To get started, find your dedicated virtual primary care doctor and schedule your first appointment.

Online doctor visits may be an option with your own provider. You’ll need to call the provider’s office and request a video visit. If they agree your condition can be managed virtually, then they’ll schedule an appointment just like an in-person visit.

For 24-hour urgent care with a Quick Care Video Visit, sign in to LiveWell to meet with the next available virtual care provider.

If you use Symptom Checker in LiveWell and an e-visit is the type of care you choose to get, you’ll answer a few questions about your symptoms. The next available telehealth provider (or, if you choose, your own virtual primary care or in-person provider) uses this information to evaluate your condition and message with your diagnosis and treatment plan.