E-visits
If you're eligible for an e-visit, send a message to a telehealth provider and get a diagnosis within one hour - 24/7.
E-visits
If you're eligible for an e-visit, send a message to a telehealth provider and get a diagnosis within one hour - 24/7.
Virtual care is just a few questions away
When you or your child isn't feeling well, e-visits can get you a quick diagnosis, 24/7. For minor illnesses like back pain, cold symptoms and urinary infections, an e-visit can be a convenient, cost-effective alternative to visiting a clinic or urgent care.
If you’re eligible for an e-visit, you'll fill out a questionnaire about your symptoms and a telemedicine provider will evaluate your condition and share a treatment plan – all by messaging you in LiveWell within an hour. If you prefer, you can submit your e-visit to your own virtual primary care provider or in-person provider, who will respond within 24 hours instead.
Your first step? Symptom Checker.
To see if an e-visit is right for you, use Symptom Checker to find care based on your symptoms. We’ll recommend the right type of care, which may include a virtual visit.
Virtual visits, including e-visits and Quick Care Video Visits, provide 24/7 care for minor illness and injury. Symptom Checker may suggest a video visit with a virtual primary care provider, based on your symptoms. If an in-person visit is required, Symptom Checker will recommend scheduling with your in-person provider or can help you find local urgent care near you.
Things to know about e-visits
You can use telehealth visits, like e-visits, to get virtual care 24/7. Once you use Symptom Checker, you may be offered an e-visit – easy, online messages with a telehealth provider. You can use e-visits for this set list of common, nonurgent symptoms:
- Acne
- Anxiety or depression
- Athlete's foot
- Back pain
- Birth control – emergency contraception
- Birth control refill
- Bladder or urinary infection (UTI)
- Bug bite
- Cold sore
- Cold symptoms
- Constipation
- COVID symptoms (with positive test result)
- Dandruff
- Eczema flare
- EpiPen renewal
- Erectile dysfunction
- Genital herpes
- Gout
- Head lice (pediatric)
- Headache
- Jock itch
- Knee problem
- Medication refill
- Motion sickness
- Nausea, vomiting or diarrhea
- Pink eye
- Poison ivy
- Reflux
- Shingles
- Smoking cessation
- Sunburn
- Tick bite
- Tinea ringworm
- Vaginal discharge or irritation
To ensure you’re receiving the best care possible, you may be asked to come in for lab tests such as a urine sample or to pick up medication as a result of your e-visit.
Yes, we’ll bill your e-visit to your insurance. Your visit is subject to any coinsurance, copay or deductible – just like an in-person visit. You’ll receive a statement detailing your financial responsibility.
We're also able to provide e-visits if you have Medicare or Medicaid as your primary or secondary insurance.
If you're an Advocate Health Care patient, are 18 or older and are physically located in Illinois, Wisconsin or Michigan, you can use Symptom Checker and submit an e-visit for yourself if it’s offered to you. You can also use Symptom Checker and submit an e-visit for kids ages 2-11 if you're their legally authorized representative and an e-visit is offered. Learn about proxy/dependent care.
Yes, we keep your personal health information safe when you use Symptom Checker and choose to start an e-visit through your LiveWell account.
If you’re eligible for an e-visit, it only takes a few minutes to start one in LiveWell. We walk you through the steps of starting an e-visit, plus answer common questions you may have.
We can help answer your questions about LiveWell and its features.
If you’ve recently had an e-visit with the next available provider and have additional medical questions, you can call 844-284-0381 to speak with a virtual health nurse. For e-visits submitted to your virtual care provider, send a message to your care team through LiveWell. If you submitted your e-visit to your in-person provider, call their office to speak with your care team.
Use Symptom Checker in LiveWell
Step 1:
Sign in to LiveWell and use Symptom Checker to find care based on select symptoms.
Step 2:
If an e-visit is offered to you, answer a few questions and submit to the next available telehealth provider, your virtual primary care provider or your in-person primary care provider.
Step 3:
Watch for a message with your diagnosis and next steps. Next available providers respond within one hour and virtual or in-person primary care providers respond in 24 hours.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Other ways to get virtual care
Quick Care Video Visits
With Quick Care Video Visits, you can get access to medical care 24/7 with a video call.
Virtual primary care
Find a dedicated primary care provider you’ll always see virtually through flexible video visits.