When to use telehealth
We’re here to treat your minor symptoms and conditions anytime, anywhere.
When to use telehealth
We’re here to treat your minor symptoms and conditions anytime, anywhere.
Getting care when you need it
You wake up with a sore throat. You’re sneezing a lot and feeling kind of achy. You might think to yourself: Maybe it’s allergies or the start of a cold or the flu.
For many minor illnesses and injuries, you can get the same level of care with a telehealth visit as you would with in-person care at a clinic or your doctor’s office. Instead, you can just hop on your phone, tablet or computer to receive a diagnosis and treatment plan from a virtual care provider.
Virtual primary care
Video visits with your dedicated virtual primary care provider are a great place to start when you’re not feeling well or have a minor health concern. Virtual primary care providers diagnose and treat conditions and symptoms just like in-person visits, including:
- Acne
- Acute sinusitis
- Anxiety and mental health disorders
- Diabetes and other chronic diseases
- Flu or cough
- Sore throat
- Sprains and strains
- Upper respiratory infection
See the list of virtual primary care conditions we offer for all ages.
Quick Care Video Visits
Quick Care Video Visits cover a set of conditions for minor illnesses or concerns including:
- Cold
- Skin rashes
- Headache
- Sinus infection symptoms
- Acne
- Birth control prescriptions
- Flu symptoms in kids and adults
See the list of Quick Care Video Visit conditions we cover for adults and kids seeking virtual care.
Video visits with your provider
Pairing video visits with your provider and in-person visits can help you monitor your health if you’re managing a chronic disease. You also might be able to get virtual care from your provider when you’re not feeling well. Check with your provider’s office to see if a telehealth visit is right for your situation.
E-visits
E-visits also cover a set of minor illnesses, including cold symptoms, anxiety or depression, headache and head lice for kids. See our FAQ for a list of e-visit conditions our virtual care providers treat.
Why use telehealth
With telehealth visits, you or child can get care without leaving home or sitting in a busy waiting room. You can hop on a call whenever it’s convenient for you whether that’s during your lunch break or in the evening after the kids go to bed. It’s also a convenient option to get care outside of your in-person provider’s office hours, including evenings, weekends and holidays.
Of course, not every visit can be virtual. If you’re experiencing severe symptoms like difficulty breathing, seek in-person emergency care immediately or call 911.
Things to know about telehealth visits
Telehealth is a convenient option when your child gets sick, especially when you have other children. The idea of getting everyone into the car and off to the doctor’s office might seem overwhelming and time-consuming. Or if your little one gets sick during the night, you don’t need to wait for answers until the doctor’s office opens in the morning.
Instead, with virtual primary care you can request a video visit for kids ages 0-17 or a Quick Care Video Visit for kids ages 2-17. For both visit types, you’ll need to be their legally authorized representative. It's also important to be sure the child is present and visible with you for the duration of the appointment.
You can also use Symptom Checker and submit an e-visit for kids ages 2-11 if you're their legally authorized representative and an e-visit is offered.
You might be wondering who’s on the other side of a camera during a telehealth visit. With virtual primary care, you’ll see your familiar and established virtual primary care provider and care team with each video visit.
With Quick Care Video Visits and e-visits, you have the option to get care with the next available provider, 24/7. When you start a Quick Care Video Visit, you’ll meet with the next available provider for help with minor illnesses or concerns. And when you choose to complete an e-visit after using Symptom Checker, the next available telehealth provider will diagnose you and respond within an hour. You can also submit your e-visit to your virtual primary care or in-person primary care provider, who will respond within 24 hours.
Check out video visit instructions and e-visit instructions to get started.
Start your telehealth visit
Ready to get virtual care? Pick the option that’s most convenient for you so we can help you feel better.
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