Telehealth visits
Your time. Your place.
Telehealth visits
Your time. Your place.
Telehealth services: health care anytime, anywhere
You don't always get sick during office hours. And sometimes you don’t feel well enough to see your provider in person. That’s why we offer a variety of ways for you to see an Advocate Health Care provider when and how it’s most convenient for you, including our telehealth options.
Things to know about telehealth
Telehealth – sometimes called virtual visits – is another way for you to get health care with a provider. Instead of driving to a clinic or your provider’s office, you can hop on your mobile device or computer to receive a diagnosis and treatment plan, ask questions about your health or get routine primary care, when and where you need it.
With telehealth, you have choices when it comes to how you manage your health. Your virtual visit options include:
- Schedule a video visit appointment to see your virtual primary care provider
- Hop on a Quick Care Video Visit to get care from the next available telehealth provider
- If offered, you can see your existing primary care provider via video visit during office hours
You can also send a message to get care with an e-visit – just complete a questionnaire and get an email response from the next available telehealth provider within an hour – or your own primary care or virtual primary care provider within 24 hours. To see if an e-visit is a telehealth option for you, use Symptom Checker. This tool can help you find the right type of care based on your symptoms.
The biggest benefit of telehealth is getting health care where and when you need it. Even when you’re sick, you can stay home and get care from a provider at a time that’s convenient for you – including extended hours and weekends.
Telehealth services are available to everyone in your family. For kids under 17, you’ll need to be their legally authorized representative. Learn more about proxy/dependent care.
When using telehealth, you’ll need to be physically located in the below states:
- Virtual primary care: Illinois or Wisconsin
- Quick Care Video Visits: Illinois, Wisconsin, Michigan or Florida
- E-visits: Illinois, Wisconsin or Michigan
- Video visits with your in-person provider: Illinois, Wisconsin or Michigan
When doing telehealth visits, you can rest assured we protect your health information. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.
Yes, you can. If you think you’re experiencing COVID symptoms, contact your primary care provider or virtual primary care provider. They may be able to see you the same day in person or with a video visit. You also can hop on a Quick Care Video Visit for 24-hour care to discuss your symptoms and testing options.
If you’ve tested positive for COVID, you can also use Symptom Checker to help you find the right type of care. Your telehealth options could include an e-visit.
Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.
Don’t have an account yet? Set up a LiveWell account now.
Telehealth services when and where you need them
When you can't pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Scheduled video visits with your virtual primary care provider or existing care team are just like office visits – minus the trip.
When you need the right visit, right now
Our Symptom Checker in LiveWell can help you find the right type of care based on your symptoms. From e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.