Virtual visits
Get virtual care for minor health concerns.
Virtual visits
Get virtual care for minor health concerns.
Virtual visits: health care anytime, anywhere
We understand sometimes you might not feel well enough to drive to a clinic or your provider’s office. That’s why we offer virtual visits so you can see a provider when and how it’s most convenient for you.
Start your telehealth visit
Get started with virtual visits
Virtual visits are another way for you to get health care with a provider. Just like an in-person urgent care or visit to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection through these video visits.
Virtual primary care provides a virtual provider you’ll establish a relationship with and see through video visits for ongoing preventative care, chronic care management, sick visits and more. Available for all ages, you can schedule online easily with extended hours 7 days a week, including weekends.
Quick Care Video Visits help you or your child age 2 or older see a provider quickly for minor health concerns. Our video visit providers are here for you 24/7.
For kids, we offer dedicated pediatric video visits. Learn more about pediatric telehealth.
E-visits are also a great option to get care any time of day. Just complete a questionnaire and get an email response from the next available provider within an hour – or your own primary care provider within 24 hours. To see if an e-visit is a telehealth option for you, use Symptom Checker. This tool can help you find the right type of care based on your symptoms.
You also can meet with your care team during office hours via video instead of driving to their office.
The biggest benefit of virtual visits is getting health care without leaving the house – especially when you’re sick or if you have a busy schedule. For parents, there’s no need to load up the car with your sick child (and their siblings) to drive and sit in a busy waiting room.
Virtual visits are available to everyone in your family. For kids under 17, you’ll need to be their legally authorized representative. Learn more about proxy/dependent care.
We also offer virtual visits with Advocate Health Care pediatric providers. Pediatric virtual primary care appointments are available from 8 a.m.-8 p.m., 7 days a week for ages 0-17. Pediatric urgent care video visits are available from 8 a.m.-5 p.m., Monday-Friday for ages 2-17.
When doing virtual visits, you can rest assured we protect your health information. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.
Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.
Don’t have an account yet? Set up a LiveWell account now.
Your virtual visit options
When you can't pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a family medicine or pediatric virtual provider easily, from anywhere.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Scheduled video visits with your virtual primary care provider, pediatric virtual primary care provider or existing care team are just like office visits – minus the trip.
When you need the right visit, right now
Symptom Checker can help you find the right type of care based on your symptoms. From 24/7 e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.